-I Made a reasonably OK bunch of interview answers for call centre jobs, as a help for future use.
I exposed myself to the first ever call centre call in a role play exercise.
I answered every question that they asked me in the interview for a difficult job.
The interviewer told me although I didn’t get the job, I shouldn’t give up. Instead use this as a stepping stone. She also said she could tell I was a caring person from my interview.
I used @LevelJ1 s advice not to be specific about the mental health condition I have though I did also say I’m working on an anxiety challenge too. It just helps to put my cv gaps etc. Into perspective.
Plan:
Get an 'easy ’ job so that on one day of the week I can volunteer regularly in a role that involves the telephone a, lot.
Use this volunteer experience and other experience and research to continue to build on my confidence for a call centre job or something like that kind of job. One way to manifest this confidence is by perfecting my interview notes for that kind of job and really learning that until it’s second nature.
Yeh im glad i tried it, was an interesting experience, just not for me.
A lot depends on who is ringing you and for what reason. For instance some call centre jobs are the public phoning you when they have a problem. In this case they might often be angry and take it out on you.
That’s a great plan and a positive attitude. Good for you.
My husband works in a scheduling call center at one of our local hospital’s outpatient clinics.
He loves his job. He gets to help people even though he doesn’t have a clinical role, and he gets a lot of positive feedback from patients, doctors, and staff.
He will be returning to work for half days next week after a six week short term disability leave due to his kidney disease. They’ve been holding his promotion for him the whole time when they easily could have screwed him out of it.
I think the rewards come with the type of call center environment. Chris gets rewarded, for example, when he keeps a level head and sends triage messages to the clinical team. He is able to make the patient feel welcomed, cared for, valued, and confident that someone is looking out for them at a time they’re dealing with not feeling well and being scared about it.
If he was doing bill collections or answering customer service calls where he got yelled at all day, he wouldn’t last four hours.
Your volunteering plan is a particularly positive idea.
Sounds like your hubby is in the perfect job he is really lucky in that respect.
Yes… I personally don’t know yet if I can deal with angry customers all day. My role was specifically in the billing sector of the company… Lol.
But I don’t know I might get better at it, by learning the right skills if possible. The person interviewing me thrives off it because she likes the satisfaction of beating the challenge of angry customers. She must be very good at that job.
Hope your hubby is doing better. He also sounds like he seems a decent guy.
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