So I got a new bank card and needed to reset my PIN. I called the number on the back of the card, which was hard to read because some of the digits were printed in the indentations made by the stamped numbers on the front. I misread the last digit as a 7. Turns out it was actually a 1.
Anyway, whoever owns that number has figured that out because they were set up like customer service and had me verify all the numbers on my debit card. He asked me to record all my details and spell them on a “secured line”, which I did until one of the questions was what kind of card I had, like Visa or MasterCard. That’s when I started to realize I was not talking to my bank and that I was authorizing some kind of transaction. I asked the man to verify that he was from the bank and he got angry. I hung up.
So now I have to go down to the bank tomorrow and straighten this out. I’ve locked my card for the time being, but I’m super stressed about what happened.
I’m also feeling paranoid and unsafe. I was asked to spell my full name and my complete address and date of birth in addition to all the numbers on my card.
Yeah, that’s some bad juju from what I understand of how identity theft works in the U.S. You may also want to look into a service that protects against identity theft.
The experience definitely shook me, especially when the guy broke his fake customer service rep act and turned into angry bad scammer man and demanded that I give him the information.
When I was a college student, your social security number doubled as your student ID. It was all over the place and not in any way protected. I’m pretty sure it was even printed on our photo IDs.
Definitely not my bank. They verified the correct phone number through online chat and said all their PIN changes are automated and NOT conducted in the manner I described.