My email to Amazon after hours of customer support. I bought a 289$ complete works of Carl Jung and it didn’t have page numbers.
I have contacted the publisher after you told me to do so, and this is what they said:
Unfortunately, as we do not sell our ebooks directly and do not have the ability to influence Amazon refund statuses, you will need to pursue this refund with Amazon. We have no way of issuing a refund to you for this ebook directly.
I hereby demand a refund. The book you sold me does not have page numbers. How on Planet Earth am I supposed to do research with this. I don’t care about your 7-day policy. The reason I bought it in early May is because I was preparing ahead of time for my class that recently started. I didn’t need page numbers them, but I need them now. Amazon has billions of dollars and I am a broke college student trying to get a refund for a book that doesn’t work. Cars have headlights, correct? And if they don’t they shouldn’t be sold.
I can not afford to buy a 289$ e-book and not be able to use it for my class. I have contacted Princeton University Press and their reply is above.
If you can’t refund me a defective product then I don’t know what the world has come to.
Unfortunately, a lot of e-books do not have page numbers. I’m not sure why that is, as it seems like it would be trivial to implement page numbers based on the page numbering of the physical book format.
It doesn’t matter as much for fiction books, but page numbering is important for nonfiction books, especially textbooks.
I’m so sorry for you, @Nomad. I hope you can get this resolved. I get refunds from Amazon all the time. But, I buy real books with pages. I would never buy an ebook. I love my physical books too much.
I think maybe amazon uses kindle e readers a lot. On those devices you can change the size of the font thereby changing how much text is on a page. Page numbers would be affected by that.
It sucks man. Some e readers allow you to make notes, highlight text and bookmark things. Don’t know if this would help?
I think most businesses are the same, they’re great when it comes to getting your money. They’re not so good when there’s a problem such as wanting a refund
Page number should be automatic for all books, seem like a flaw in the system, sorry you had to go through this.
I only had one issue with Amazon with a winch I bought, it came with no controller, which of course made it useless, I called and they sent me one over night, I was very happy
I don’t know about other e-book formats, but for Amazon kindle e-books that have page numbers, the page numbers are based on the print edition of the book.
