Ahh dammit it wasn’t my letter. Apparently I overpaid o2 mobile in 2015… So they refunded it to me… I didn’t even know I was overcharged by £400 so a nice surprise.
Well, hopefully the letter will will do some good. Maybe follow up on it if you haven’t heard anything in a week or so? Tweeting at them is usually a good way to get things fixed, if you use Twitter. They don’t like the bad press.
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I will try them 
I might need to switch provider but they are really good price wise even though they messed some things up they are cheaper than others out there.
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