Rent rebates got sent out today, direct deposited into my bank account. Went to pick up my check from my payee. Receptionist said the bank was holding everyone’s rent rebates until next week.
That sounded strange so I went outside and called the bank. They were very reluctant to give any information since I have a payee. I did find out that the make all electronic deposits available the next day and that the holiday, in three days, would have no effect on that.
I went back in and told her that I had just talked to the bank. I asked the receptionist where she got her information from and she changed her story to one that the payees were holding the rebates. So I asked to speak to my payee.
My payee and another woman came out and told me that the bank was holding all the rent rebates. They said that the holiday was holding things up. When I mentioned talking to the bank they dismissed my concerns.
I went home and called the county. I talked to the woman who oversees mental health services in the county. I told her what had happened and she told me she’d check on it.
I eventually called my payee again and the receptionist said she was out. The she asked me my name and when I told her she immediately connected me to my payee, who was actually there.
My payee said that there were a bunch of new rules since a company took over their organization. I said, “But I thought it was the bank that was holding the money?” She stopped, paused, and then changed the subject.
She’s going to have a check waiting for me.
Why did they have to lie? They show absolutely no respect for the clients.
Funny thing, they have no legal authority to control or hold anything but social security benefits.
I’m not sure I’m going to let this just go away.