I got a new nurse yesterday. I phoned the office today to speak to her and the secretary said there was no nurse of that name working there! I instantly thought I had been kicked off the team or had been placed in like a dangerous patient category who needed specialist forensic nurses or something.
I hung up and spent a couple of minutes in panic so I phoned up again and this time was a different nurse I spoke to. My new nurse had just only started working for the team and the secretary didn’t know her yet.