It seems they ran out of coffee and I complained to the cashier about it. The cashier, who just happened to be from the UK, told me that I could get coffee downstairs at the Starbucks Cafe. I told him that I didn’t like Starbucks coffee. He then told me that he was “sorry”!!! I was shocked! I hadn’t heard an employee in America tell me they were “sorry” in many years. Like in 40 years to be exact.
I was so impressed that I went and told his supervisor. His supervisor told me that he himself had had a rotten day that day and that I had just made him very happy.
It seems that the British are very pleasantly different from Americans.